Frequently Asked Questions:

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• How does AptVA operate and what should I expect?
  AptVA has a strong work ethic and operates with transparency and clear communication to deliver consistently excellent results in all undertaken tasks/projects. To help you better decide how a Virtual Assistant can help you, we offer an initial free consultation (up to 1hr in duration), which you can book to discuss your needs. We then send you our proposal (Project Booking Form), our Terms of Business and our Data Processing Form (GDPR compliance) via the online platform of your choice, for agreement and for e-signature. Once we receive it back we'll invoice a 50% deposit if you're on our PAYG plan, or the full amount if you're on our Subscription Plan, and we'll start assisting you from whichever start date is agreed.

 

• How does AptVA communicate with their clients?
  We establish your preferred method of communication in our initial consultation. AptVA can communicate via email, telephone, video call or through any other online platform specifically chosen or made available to us by our clients.
   

• What are AptVA’s rates?
  Our Pay as you Go (PAYG) hourly plan is charged at £36/hour (minimum booking of 15 mins). We also offer Subscription Packages at discounted rates for a set number of monthly hours on a retainer basis. After our initial consultation, a bespoke monthly package plan can be created, tailored to your individual needs. For more information on our rates, please visit the Pricing section.
   

• When and how will I make payment to AptVA?
  If you've chosen our Pay as you Go plan you'll be invoiced a 50% deposit upon signing our Project Booking Form, which is our contract, and you'll have 7 days to make payment. On our Subscription packages you'll be invoiced for your retainer package hours after signing our contract, and you'll have 7 days to make payment. Your chosen hours will be spent as per your requirements and within a month from the commencement of work. We accept Bank transfers to AptVA’s HSBC business account.
   

• How can I contact AptVA?
  You may contact us at any time by email, through our social media channels, or through any other online platform which we may set up for our client communication. If you wish to call us, please do so within our business hours (Monday – Friday 9am-5pm) or contact us by email to book a call. For urgent or out of hours work, calls or emails will be answered at our discretion.
   

• What are AptVA’s working hours?
  Our office hours are Monday to Friday, 9am to 5pm. We may occasionally be available outside of these hours, at our discretion. We are not available over the weekend or on Bank and Public Holidays however, unless expressly agreed previously.
   

• What will AptVA need to know from me?

  • Which tasks/projects you'd like support with and what you have agreed for us to assist you with.

  • Whether there are deadlines for the mentioned tasks/projects.

  • How long you would like us to spend on each task/project, what your budget is or which package you have chosen.

  • Whether you'd like constant progress updates or only upon task/project completion.

  • Your preferred method of communication between us.

  • How you'd like the completed tasks/projects delivered.

  • Your contact details for invoicing.

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